Who We Are

Field Team

shutterstock_315948443Our Community Coordinators and their local team leaders, Program Managers, work every day in your members’ and patients’ communities, connecting them to the health, social, and community services needed to close care gaps and improve quality, which can reduce your medical expense and improve revenue through more accurate risk adjustment and improved quality ratings.

Our field staff come from, live and work in the communities where your members live, bringing a critical understanding of local cultures and customs. This is an important ingredient in our success. We go well beyond traditional outreach and engagement methods such as mailings or phone calls, achieving dynamic engagement with your members and patients on their terms and their turf.

We recruit Community Coordinators with the people skills, servant mentality and character required to help members and patients access necessary health and social services, driving superior member health and client business performance. Our field force includes:

  • Teachers, social workers, public health professionals, physician assistants, university professors, and mental and behavioral health counselors teachers;
  • Recent undergraduate and graduate school alumni with a passion for service, and more seasoned veterans with a passion for process improvement.

Don’t just take our word for it. Here is what our people say:

  • “We are creative, we think outside the box, and we pay attention, because we need to identify barriers to health and help people overcome them.”
  • “I was put on this earth to help people, this is what I feel most comfortable doing. I still can’t believe this is a real job and I get to serve people every day.”
  • “We get paid to do good deeds.”
  • “The most rewarding part of my job is when the member becomes more independent and they finally, fully understand what my job was and can look back and see where they were before and appreciate how far they’ve come. And they thank you for helping them get to this point.”
  • “The most gratifying part of my job is connecting people to resources that are life-sustaining.”

Learn more about a day in the life of one of our Community Coordinators.