TAILORED OFFERINGS DESIGNED TO WRAPAROUND AND AUGMENT CARE
MedZed partners with managed care organizations and health plans by providing social and medical care focused on serving at-risk members with multiple chronic conditions. We offer short and long-term programs tailored to actively manage members through our multi-disciplinary care teams. The starting point for all MedZed’s interventions is centered around finding and engaging members in their care. MedZed is extremely successful in engaging members that have not responded to traditional outreach campaigns, delivering engagement rates at or above 50%. We excel in the “last mile” of going to the home, aligning services, and treating members to improve health and quality outcomes and can link in many services and providers to align with quality and care goals.
MedZed Finds and Treats High-Risk Members, Improving Outcomes and Reducing Hospital Utilization
Serving Managed Medicare & Medicaid
Nurses & Community Health Navigators in the home
Connecting to Clinicians over telehealth platform
High satisfaction for providers
Scalable, technology-supported delivery platform
125K+ in-home visits
OUR OFFERINGS
LONGITUDINAL SOCIAL CARE
MedZed’s Community Health Navigators engage members face-to-face in their own communities to overcome excessive utilization and social barriers to care. Working in coordination with our client’s case managers, our field team identifies social, environmental and behavioral hurdles to improved care and develops an individualized service plan. These service plans typically include activities such as:
Scheduling and completing appointments with PCPs, specialists, and other necessary health services including transportation support
Connecting a member with plan’s case management and with social/community supports
Assisting a member in navigation of care needs
Complete Connect
FINDING AND CONNECTING MEMBERS TO CARE
Community Health Navigator model
Social and medical needs assessment
Integrated with existing network
Health Homes
Targeting the social determinants of health through a community-based model
Behavioral and social support focused
Transitional and follow-up care
Housing support
LONGITUDINAL CLINICAL CARE
Our next-generation house call increases access to care by delivering primary care and specialty care services in a highly scalable fashion. By using telemedicine and other remote services, our multi-disciplinary clinical teams can be launched in both rural and urban geographies. Our primary care model integrates social and medical approaches to manage the realities of our members’ lives. All clinical programs begin with outreach and provide longitudinal clinical care including:
In-home planned visits from community health navigators and nurses
Same day / Next day in-home and virtual urgent visits
24/7 Phone / Video access to MedZed’s PCPs
Complex Primary Care
Unparalleled primary care delivered to the home
Compassionate, coordinated multi-disciplinary care model
Care coordination / social services
Transitions of care and medication management
Palliative Care
Improving quality of life for both our members and their families
Emotional and spiritual support
Relief of symptoms and stress
Advance care planning and end-of-life wishes
Behavioral Health
Whole-person care to complement members living with chronic illnesses
Medication and case management support
Substance use disorder (SUD) treatment
Cognitive behavioral therapy
EPISODIC QUALITY CAMPAIGNS
Our engagement model goes beyond traditional call center and technology-only outreach to improve medical expense management, quality performance, and costs. Our episodic and quality programs are tailored to our partners’ goals and designed to turbocharge participation in health plan initiatives that lead to overall quality and compliance.
Quality Initiatives
Targeted interventions that address immediate and specific quality performance
STARS/HEDIS/NCQA/VBP performance
Identify and address key barriers to compliance with preventive and primary care
Prepare members for planned appointments and arranging for transportation when needed
Transitions of Care
reducing barriers to proper follow-up care and lowering avoidable readmissions
Coordination to ensure effective continuity of care
Coordination of needed medical, behavioral, and social services
Clear communication among members, their families, and providers
